I entered the Philadelphia 30th street GNC store (located within the train station) and stood adjacent to the front counter looking around for multi-vitamins. No other customers were in the store. Not seeing vitamins anywhere I walked about the store for 4-5 minutes. My physical search of the store eventually ended on a shelf to the left of the front counter. During this entire search the two employees (one behind the counter the other on a ladder adjacent to the shelf holding vitamins) never broke from conversation about lack of mobility with the current shelves in the front area of the store, to acknowledge my existence or even offer any assistance in finding a product. To their credit (I suppose) the two gentlemen that followed were asked “can I help you find anything”. Neither of them purchased or made attempts to purchase anything. Once I found what I wanted one employee asked if I’d “found what I was looking for”.
I proceeded to the counter, not impressed by their lack of curtesy but not disheartened. However, as I stood at the counter waiting for the woman behind the counter to finish her conversation and her subsequent text message. I thought this is more than an oversight this is rudeness. Never looking up from her register she asked “what’s your email” then told me the total cost and picked up the phone to continue texting.
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